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Christin Eriksson

已加入2021年10月16日

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最后活动2021年10月16日

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Christin Eriksson 进行了评论,

评论How to solve issues with payments

We would like to stop using Zendesk 31th of december. We are using auto-payment every month the 14th.

Question: Do we cancel our payment-card the 13th of November(Zendesk cant withdraw money) and cancel the account the 31 December? Can you please advise, it is not totaly clear. 

查看评论 · 已于 2021年10月13日 发布 · Christin Eriksson

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Christin Eriksson 进行了评论,

社区评论 Q&A - Tickets and email

Hi Marco, 

Ok thank you, awaiting your email then. 

/Christin

查看评论 · 已于 2021年8月23日 发布 · Christin Eriksson

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Christin Eriksson 进行了评论,

社区评论 Q&A - Tickets and email

Hi Marco, 

Thank your for your reply. I will try to explain better. 

1. I send an email with Zendesk. 

2. I receive in the connecting gmail that the message has been blocked OR email adress couldnt be found etc. (even though the email is correct and up to date)

3. I go to the contact in Zendesk and there it shows that the message has been opened. = gives missleading opening rate.

Thank you!

 

查看评论 · 已于 2021年8月19日 发布 · Christin Eriksson

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Christin Eriksson 创建了一个帖子,

帖子 Q&A - Tickets and email

Hi, 

I have a problem with receiving a lot of (even though I checked that the emails I send to are accurate and up to date)

"Your message to xxxx has been blocked. See technical details below for more information."

or 

"Your message wasn't delivered to xxxx because the address couldn't be found, or is unable to receive mail."

Question 1: These responds shows as Opened for those emails and the statistics for opening rate is very missleading. Can I turn off "opened" for these causes? 

Question 2: Does anyone know why the emails is not passing through? I have checked the domain in different "black listed domains" but no warnings. I get these even if I just send 15 mails per day. Any tip? I have followed the instructions and information in these error message but no improvements. 

Thanks in advance. 

已于 2021年8月17日 发布 · Christin Eriksson

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