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Sham Moodley

已加入2021年10月16日

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最后活动2021年10月25日

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的最新活动 Sham Moodley

Sham Moodley 进行了评论,

评论Business rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

查看评论 · 已于 2021年8月11日 发布 · Sham Moodley

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Sham Moodley 进行了评论,

评论Business rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

查看评论 · 已于 2021年8月10日 发布 · Sham Moodley

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Sham Moodley 进行了评论,

评论Using the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

查看评论 · 已于 2021年8月03日 发布 · Sham Moodley

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