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Mark Warnock

已加入2021年10月16日

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最后活动2021年10月16日

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评论Reporting and analytics for help center
Product guides

Hi - Is there a report that shows me:

  • User views for a specific Guide article AND
  • Of those views which users subsequently created a support ticket AND IF POSSIBLE
  • Of those that created the support ticket, what tickets they were (or any other macro level stat on that cohort of tickets created)

This helps us understand the reduction effect that an article has through self-service. Additionally, where users are creating a ticket, how we can identify their actual query.

Any help or advice is welcome...thanks :)

查看评论 · 已于 2021年8月19日 发布 · Mark Warnock

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