Amy Purchase

100% agree with Ben's feature request and rationale. The current merge issue is not only a user nightmare the duplicate, confusing and messy data it creates perpetuates reporting issues. 

This is functionality we would use and rely on if operating accurately.

As new users of Zendesk Sell the resolution of this feature request is likely to be a deal breaker of an ongoing relationship with Zendesk. Please, please, please prioritise a solution.