Robert Lorentz

Tried these fixes without success:

• Updating to latest SDK
• Creating a new Android app in Zendesk with a new secret and channelKey
• Added kid (app id) to JWT
• Added jwtId to JWT
• "End User Authentication" settings page is updated to enable JWT + Redirect to SSO as described in docs
• external_id, iat, jid, name, email all added

This is the JWT token format:

{
  "email": "email@email.com",
  "external_id": "388948a1-f3a6-4937-a9e4-bf63c0f16574",
  "iat": 1681828371,
  "jti": "49170224-15e3-4b3e-a0fe-faaa08abae4d",
  "name": "Test Test",
}

Hi,

Having troubles authenticating users with a JWT through the Mobile Android SDK. We're getting 401 Unauthorized response from the SDK.

We've followed the documentation and implemented the SDK version 2.9.0.
It has also worked before, but stopped working recently.

We're creating the JWT and validated it through jwt.io and all looks good. 

Would appreciate some help to debug this further

I'm wondering how to specifically set user identity and visitor info for Messaging SDK