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Amber Barnes

已加入2021年10月16日

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最后活动2021年10月27日

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社区评论 Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

查看评论 · 已于 2019年11月11日 发布 · Amber Barnes

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社区评论 Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

查看评论 · 已于 2019年9月19日 发布 · Amber Barnes

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社区评论 Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

查看评论 · 已于 2019年7月25日 发布 · Amber Barnes

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社区评论 Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

查看评论 · 已于 2019年3月20日 发布 · Amber Barnes

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Amber Barnes 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

查看评论 · 已于 2018年9月26日 发布 · Amber Barnes

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社区评论 Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

查看评论 · 已于 2017年11月01日 发布 · Amber Barnes

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