Tommy

Hi Erica,

I can see the metadata when I go to the /api/v2/ticketnum/audits.json (or something close to that, going off of memory), and it looks all good, but any edits I make to the metadata, it just goes to the 'custom' key, whereas I'd like to manually edit the 'flags' and 'flags_options' keys. So instead of 'custom' : {'flags' : [3]}, I'd like it to not be in the custom and instead just have 'flags': [3] within the metadata. Thanks!

Best,

Tommmy

Hi Erica,

Thanks! I am using the Zendesk API client

-Tommy

Hi Jennifer,

Is there any way to add this flag from the Zendesk API? Currently when I try to do it, it adds the flag to the 'custom' section of the metadata, as opposed to actually editing the 'flags' section of the metdata? Thanks!

Hi there. So I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this way; all of the ways that I've found to edit the metadata when creating a ticket have just added it to the 'custom' field, as opposed to actually adding this flag. Was wondering how I would go about doing this? Thanks!