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mnemosyne
已加入2021年10月29日
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最后活动2023年10月19日
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的最新活动 mnemosyne
mnemosyne 进行了评论,
There are scores of other ticketing systems that achieve this yet do not violate audit requirements (such as maintaining a history of when an item is modified and what was modified). Besides, why would history be lost? Why not design it so that all previous information in the ticket is saved like a version history as you see in products like SharePoint Online, etc.
I mean this only for administrators and not for end users. If you can't trust the administrators or technicians behind the system, that's not a fault of the system but rather in personnel.
查看评论 · 已于 2022年7月18日 编辑 · mnemosyne
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I understand the reason why people might not want the ability to edit previous replies in a ticket, however, this should not be a setting that's hardcoded into this system. We use tickets to track monthly internal audits and not having the ability to edit a response is frustrating.
Please create a setting that allows for us to enable or disable the editing of tickets. This is a very basic feature in free help desk offerings out there.
已于 2022年7月15日 发布 · mnemosyne
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Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?
查看评论 · 已于 2022年5月03日 发布 · mnemosyne
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Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.
查看评论 · 已于 2021年11月12日 发布 · mnemosyne
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mnemosyne 进行了评论,
@Aimee Spanier
Working now! Thanks!
查看评论 · 已于 2021年11月02日 编辑 · mnemosyne
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mnemosyne 创建了一个帖子,
I can't understand why these two tags are not unique? Is the "PTO" tag being used elsewhere I might not be aware of? This is a new environment.
已于 2021年11月02日 发布 · mnemosyne
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Dave Dyson (yahoo end-user) any ETA on a fix?
查看评论 · 已于 2021年11月02日 发布 · mnemosyne
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Brett Bowser this request was made 7 months ago.
Still having the same problem. Doesn't look like this was ever fixed.
查看评论 · 已于 2021年10月29日 发布 · mnemosyne
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mnemosyne 创建了一个帖子,
For example: https://support.zendesk.com/fast.wistia.net/embed/iframe/i0lqhz1m1n?popover=true
I wanted to watch a video about how the custom fields for users is utilized but it doesn't work. This isn't the first, second or even third time I've found broken links in the documentation. How am I supposed to rely on these support pages if many of the embedded links or videos don't even work?
已于 2021年10月29日 发布 · mnemosyne
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