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Jeroen Mulder

已加入2022年2月20日

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最后活动2022年12月23日

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Jeroen Mulder 进行了评论,

评论Help with Web Widget

Hi,

This is something I am interested in as well.

Maybe this thread can also help?

It often does not work even when I check the window.navigator.language in the inspect Console window

https://support.zendesk.com/hc/en-us/articles/4408825567002-Managing-offline-form-settings 

 

查看评论 · 已于 2022年12月23日 发布 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Setting up Zendesk Chat

When I would like to set my local fixed to one language According to the API documentation I could use: zE('webWidget', 'setLocale', 'de');

WHERE would I add it to the code?

I found where to add it...

Just follow this example

https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/quickstart-tutorials/web-widget-javascript-apis/ 



<
!-- Start of Zendesk Widget script -->

<script id="ze-snippet" src="https://static.zdassets.com/ekr/YOUR_SNIPPET_KEY">

script>

<!-- End of Zendesk Widget script -->


查看评论 · 已于 2022年12月23日 编辑 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Setting up Zendesk Chat

once again I added a form. The pre chat form. Can't get it to work. Did I forget a , or a {}?

OK. I found it. Not 1 comma but a lot :-). It works now.


查看评论 · 已于 2022年11月07日 编辑 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Setting up Zendesk Chat

Thanks! That did the trick.

查看评论 · 已于 2022年10月26日 发布 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Setting up Zendesk Chat

Hi,

I used the above example in the document_head.hbs on the Help Center template.

I did manage to change the offlineform text but I can't manage to change the concierge text as well.

Do I make an error in the {} position?

I forgot a ',' as can be read below in the comment of Dave Dyson.

Fixed the error in the script so people can copy it.

查看评论 · 已于 2022年10月26日 编辑 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi,

It is fixed in the sense that it opens a PDF in the webbrowser. There is still a download button so the problem of uncontrolled copies is still there. Is it possible to embed the pdf such that it is no longer downloadable?

查看评论 · 已于 2022年9月16日 发布 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Managing Talk

I also want a transcription of current messages so I can translate them to Dutch.

It would be really handy if I can get those messages as transcription so I do not have to type them myself. Did anyone already transcribe the EN versions?

查看评论 · 已于 2022年8月10日 发布 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Setting up Zendesk Guide

Hi,

I have set my entire help center to signed-in users only.

Is there a way to have "some articles" viewable by unregistered users?


What does visible to Everyone mean in this context?

查看评论 · 已于 2022年4月20日 发布 · Jeroen Mulder

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Jeroen Mulder 进行了评论,

评论Security and user access in Zendesk Support

Is there a way to first have a self registered user approved by an agent?

The idea is that we (as an organisation) can determine if we approve the registered email address just by reading the motivation and clicking accept or reject.

This would prevent users being able to go to the help center once they have registered themselves and see all kind of "registered user only" information.

查看评论 · 已于 2022年3月16日 发布 · Jeroen Mulder

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Jeroen Mulder 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Post Title: 

HelpCenter artiles: View pdf in browser

Feature Request Summary: 

When creating a helpdesk article with a pdf attached customers can only downloads the pdf. I would like to have it diplayed in the browser.

Description/Use Cases: 

When an attachement is clicked in a help article it is downloaded to the customers pc.

Instead I would like the option of opening it in a browser.

This prevents all kind of uncontrolled copies being downloaded and makes it easier to always keep the latest version available for viewing.

Business impact of limitation or missing feature:

This will be a big win since less uncontrolled copies circulate in the field

Other necessary information or resources:

Would also be handy for other attachements like pptx. But if for security reasons only pdf can be viewed inline then converting to pdf is always possible for many file formats

已于 2022年3月02日 发布 · Jeroen Mulder

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