最近搜索
没有最近搜索

Debora Olivier
已加入2022年8月03日
·
最后活动2022年10月06日
关注
0
关注者
0
活动总数
3
投票
1
订阅
1
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Debora Olivier
Debora Olivier 进行了评论,
Hi, I am trying to set up Zendesk, but having a hard time getting an overview picture of the organisation of the software (and the multiplication of articles and link to articles doesn't help).
- is there a schematic of the steps by step setup:
- Is there a schematic that represents groups, organizations agents etc somewhere?
We are providing support both internally (sales team, R&D team etc) and externally on multiple topics (hardware, software, consumables, consulting etc). Some of the customers have service agreemetns at different levels; we also deal with distributors ...
My reading of this is that the base level is the organisation:
- Service level: eg warranty, SL1, SL2, SL3 (with different rates of response)
- internal requests
- distributor requests
and then within those organisations, have groups
- consumables
- hardware
-software
- feature requests etc
thanks in advance
查看评论 · 已于 2022年8月03日 发布 · Debora Olivier
0
关注者
0
投票
0
评论