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Nobuhiro Kobayashi
已加入2021年12月02日
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最后活动2023年9月14日
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Nobuhiro Kobayashi 进行了评论,
Does the audit log exclude Zendesk Explore activities?
查看评论 · 已于 2023年8月28日 发布 · Nobuhiro Kobayashi
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Nobuhiro Kobayashi 创建了一个帖子,
I am shooting for the stars here....
I would like to know if there is any possibility to extract the email body per ticket in Zendesk or if there is an app that can do that?
Our business type is complex and we have multiple brands (almost 200) and sometimes we get request for specifics (eg. network issue, sim card not working, etc). Technically, this can be resolved by creating tags but as I mentioned we have 200 brands with different categories (technology, apparel, home and office, etc) and creating tags is just out of the question.
Currently, the team is doing this manually and I would like to make our lives easier if this can be extracted with little manual work on our end.
Any workaround you can suggest will be highly appreciated!
已于 2022年2月13日 发布 · Nobuhiro Kobayashi
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