最近搜索
没有最近搜索

Abbey O'Connor
已加入2021年10月26日
·
最后活动2024年2月12日
关注
0
关注者
1
活动总数
35
投票
11
订阅
14
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Abbey O'Connor
Abbey O'Connor 进行了评论,
I'm not sure I understand the questions; how would a view update by itself? If a condition it required was no longer possible because a value was removed from the instance (say, it called for a certain ticket field value, which I removed)?
We would need visibility of ALL (made by agent, admin, or Zendesk) changes to views, either within the audit log and/or within the view itself.
查看评论 · 已于 2024年2月12日 发布 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
Would really love to see this option. We have additional brands available to our biggest accounts and to not have those support tickets available in their portal for them to view and monitor is really unfortunate.
查看评论 · 已于 2023年12月29日 发布 · Abbey O'Connor
0
关注者
1
投票
0
评论
Abbey O'Connor 创建了一个帖子,
Would love if Zendesk allowed you to see, within a view, the history of changes to a view, including what the change was, who made it, and when. I am not able to easily identify this information in the Audit Log and am not sure that the audit log drills down enough to show the detail I am looking for.
已于 2023年12月27日 发布 · Abbey O'Connor
2
关注者
5
投票
4
评论
Abbey O'Connor 进行了评论,
Can you only use the layout if you apply it to a Contextual Workspace? I created a new one in my Sandbox, set it as the default, and then refreshed my support instance a few times and it's still not showing the updated layout. Is there a step I am missing?
查看评论 · 已于 2023年11月21日 发布 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
Thanks Alex Zheng. Just to be sure, I see "web form" and "web service" listed as attributes under "Update Channel". Checking both of those will show me just the comments sent within the Zendesk Support platform?
查看评论 · 已于 2023年11月06日 发布 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
Hi Alex Zheng, thanks for the answer. Is there a way to see just comments sent from within Zendesk if we wanted?
查看评论 · 已于 2023年11月03日 发布 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
Are Agent Comments only comments sent by the agent from within Zendesk? Or, if the agent's individual email address is copied on the case, and they reply from our email platform (Outlook), does that also get counted as an "Agent Comment"?
查看评论 · 已于 2023年11月02日 发布 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
Brett Bowser if we sign up for the EAP and configure our user accounts so that the newest comments are on TOP, will we have to reset that layout when this gets included in a general release? Or whatever change we make to our accounts/users in the EAP will hold through?
查看评论 · 已于 2023年10月10日 编辑 · Abbey O'Connor
0
关注者
0
投票
0
评论
Abbey O'Connor 进行了评论,
This is definitely needed! It has been a pain point for our agents since we got Zendesk in (no visibility to end user or light agent's out of office). Would love to see OOO replies add to the case but not actively send out as an email to requester and cc on the case (perhaps show as an internal note with the ability to turn public).
查看评论 · 已于 2023年10月03日 发布 · Abbey O'Connor
0
关注者
1
投票
0
评论
Abbey O'Connor 进行了评论,
This is causing confusion and frustration for our CS agents - it's hard to find the true NEWEST comment since it's not fully at the bottom, but rather at the top of the bottom-most comment. Please allow for an adjustment back to newest at the top.
Thanks!
查看评论 · 已于 2023年5月03日 发布 · Abbey O'Connor
0
关注者
2
投票
0
评论