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Bilan Jenkins

已加入2022年4月12日

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最后活动2024年8月15日

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社区评论 Q&A - Reporting and analytics
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Pedro Rodrigues thanks for your reply! I too am a bit confused by your question. Here is an example of what I am looking for: 

  • I have 5 agents on my team
  • There are 500 new emails in our queue 
  • Each agent is expected to reply to at least 100 of those new tickets per day. This means that they should be moving a minimum of 100 tickets into solved, pending and/or on hold each day

I hope that clarifies what I am looking for!

查看评论 · 已于 2022年8月16日 编辑 · Bilan Jenkins

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帖子 Q&A - Reporting and analytics
Agent Productivity - Solved, Pending and On Hold

Hi All,

I'm having some trouble trying to find out how many tickets each of my agents handles per day (solved + pending + on hold). I can find # of solved tickets per day but I really want to account for all tickets they handle daily. Im hoping someone here can help me as I haven't found a solution through support. 

Thanks! 

 

 

已于 2022年4月12日 发布 · Bilan Jenkins

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