Abigail

I was able to get the subject to populate with a custom attribute:

IF ([Ticket type - Unsorted] = "Problem") THEN [Ticket subject]
ENDIF

However, I can't get this attribute and the Problem ID to populate at the same time

I'd like to show some queries looking at problem tickets and how wide spread they are, when/if they were solved, etc. However, I'd like to identify the problem by subject rather than ID. How can I create this custom metric?

Thank you!

Hi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets solved by agent per day in the entire group. How do I get the "Average Tickets Solved by an Agent per Day" metric?