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Thalia
已加入2024年9月24日
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最后活动2024年10月31日
Zendesk Solution Consultant & Product Owner @ Zendesk Premier Partner Insignio CRM GmbH https://www.linkedin.com/in/thalia-bossemeyer/
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的最新活动 Thalia
Thalia 创建了一个帖子，
Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.
Zendesk will only include the 5-second wait if the call includes at least one option that uses a keypress, including:
- IVR menus
- Voicemail
- Opting in or out of recordings
- Callback requests
If the line doesn't include any of these options, Zendesk won't add the extra wait time.
Feedback:
→ For example, I don't want silence when I have voicemail active, because I don't want callers to press 1 to leave a voicemail.
A way to switch the 5 second silence on and off would be really great.
The silence is not really appropriate as customers tend to think the connection cannot be made.
已于 2024年10月31日 发布 · Thalia
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