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Eduardo Escobar

已加入2022年1月05日

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最后活动2023年3月22日

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Eduardo Escobar 进行了评论,

评论Routing

Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email

查看评论 · 已于 2023年3月22日 发布 · Eduardo Escobar

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评论Setting up Talk

Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any

查看评论 · 已于 2023年3月14日 发布 · Eduardo Escobar

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评论Additional ticket channels

@... Thanks! That helps!

查看评论 · 已于 2023年1月17日 发布 · Eduardo Escobar

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评论Routing

Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:

Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?

查看评论 · 已于 2023年1月11日 发布 · Eduardo Escobar

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Eduardo Escobar 进行了评论,

评论Additional ticket channels

Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)

查看评论 · 已于 2023年1月10日 发布 · Eduardo Escobar

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Eduardo Escobar 进行了评论,

评论Routing

Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?

查看评论 · 已于 2023年1月10日 发布 · Eduardo Escobar

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Eduardo Escobar 进行了评论,

评论Working with articles in the knowledge base

Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

查看评论 · 已于 2022年12月05日 发布 · Eduardo Escobar

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Eduardo Escobar 进行了评论,

评论Setting up Zendesk Chat

Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?

Thanks

查看评论 · 已于 2022年5月11日 发布 · Eduardo Escobar

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评论Accounts and billing

Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

查看评论 · 已于 2022年3月29日 发布 · Eduardo Escobar

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评论Using AI agents for messaging

Hello @...

I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:

The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?

查看评论 · 已于 2022年3月03日 发布 · Eduardo Escobar

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