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Alex M

已加入2022年2月14日

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最后活动2023年9月11日

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Alex M 进行了评论,

评论Ticket customization

Is there a max number of custom statuses that can be set? Also curious if there is any plans on implementing the ability to delete custom statuses in the future or if that needs to be a request? Thanks for the information.

查看评论 · 已于 2023年8月17日 发布 · Alex M

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社区评论 Feedback - Ticketing system (Support)

Alina Wright - any progress on Private groups and suspended tickets? very interested to see solutions as we have a very similar position to JN Lights 3rd bullet point.

查看评论 · 已于 2023年8月09日 发布 · Alex M

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Alex M 进行了评论,

社区评论 Feedback - Ticketing system (Support)

4 years since initial idea submission, is it possible to have an official response on this idea from ZenDesk.

查看评论 · 已于 2022年9月16日 发布 · Alex M

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Alex M 进行了评论,

评论Managing your email

Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets. 

查看评论 · 已于 2022年9月12日 发布 · Alex M

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Alex M 进行了评论,

评论Customizing reports

I Believe that this document is outdated with recent updates to the layout. Duplication appears to be changed as there is no longer a pen icon next to the metrics in the drop down but an eye, which brings up the standard calculated metrics panel on the right where the duplication option looks to be located now.

查看评论 · 已于 2022年7月01日 发布 · Alex M

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Alex M 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Also its 2022 and this submission is from 2018, can we get an update from Zendesk on what the status of this request is? If this product feature isn't on the road map than our company will have to look for alternatives work flows to this type of ticket field usage.

查看评论 · 已于 2022年5月20日 编辑 · Alex M

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Alex M 进行了评论,

评论Ticket customization

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

查看评论 · 已于 2022年5月19日 发布 · Alex M

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