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Tom Yang

已加入2022年5月11日

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最后活动2022年5月11日

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社区评论 Feedback - Ticketing system (Support)
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Hi. Similar to having the ability to query by "follower", I also think it would be important to be able to query by "Creator/Submitter". We have a use case where our internal agents are creating tickets on behalf of End Customers, we want the requester to be the customers themselves but still allow the owner of the ticket (Creator) to track all these tickets. 

Asking our agents to go to their profile and look for tickets they're following unfortunately is not an elegant solution.

查看评论 · 已于 2022年5月11日 发布 · Tom Yang

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