Ylan Muller

We have created a second management permission profile in Guide to allow agents to have additional privileges on articles. The build-in Admin profile always gets set as the default and when folks on our team write new articles, they may forget to change the "managed by" field to allow for non-admins to make modifications. 

Right now we have to periodically go in, filter on every article that doesn't have the proper "managed by" setting applied, and mass-update them. 

It would be nice to be able to set a different default setting that applies site-wide.