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Brian Haine
已加入2021年12月02日
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最后活动2021年12月29日
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的最新活动 Brian Haine
Brian Haine 进行了评论，
As a new ZD customer, so far the SLA feature is very useful.
we have found a few things that we would like to modify.
1st is an SLA option that doesn't get paused. it is all too easy for an agent to set a ticket to pending to pause the timers.
we have SLAs of 5 & 15 mins but the SLA breach doesn't go that granular so sometimes we don't see a breach until an hour later.
we would like to generate emails based on the upcoming SLA breaches.
查看评论 · 已于 2021年12月29日 发布 · Brian Haine
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Brian Haine 创建了一个帖子，
Our agents & customers want to see our logo as part of the agent signature.
Currently, it only works as an Image URL link which gets blocked by most companies in outlook. (which looks terrible)
this seems to be a simple requirement for email communications & hurts user adoption for a new ZD customer!
已于 2021年12月29日 发布 · Brian Haine
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