最近搜索


没有最近搜索

Carl Hajal's Avatar

Carl Hajal

已加入2022年2月21日

·

最后活动2023年6月28日

关注

0

关注者

0

活动总数

10

投票

3

订阅

0

活动概览

的最新活动 Carl Hajal

Carl Hajal 进行了评论,

评论Ticket automation and collaboration

Can I get a macro to submit a ticket? in other words, can I apply the macro so the email will be automatically sent without having to click the submit button? 

Thank you

查看评论 · 已于 2022年7月01日 发布 · Carl Hajal

0

关注者

0

投票

0

评论


Carl Hajal 进行了评论,

评论Ticket management

Hello Zendesk Community, 

Is there a possible way to generate a report that shows per day/week how much time an agent spent on his/her tickets? 

Thank you

 

查看评论 · 已于 2022年5月17日 发布 · Carl Hajal

0

关注者

0

投票

0

评论


Carl Hajal 进行了评论,

评论Ticket basics

Hello,

is it possible for light agent email replies (reply all from their own emails) to appear as a public comment? 

 When the reply is a private comment the ticket does not go from pending to open and that could be misleading for agents

thank you

查看评论 · 已于 2022年5月04日 发布 · Carl Hajal

0

关注者

0

投票

0

评论


Carl Hajal 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hello, 

If an agent replies from their email the comment is public but if a light agent replies via their email the comment is private! 

Did zendesk publish an update or new settings to allow light agents' email replies to be public? 

查看评论 · 已于 2022年5月04日 发布 · Carl Hajal

0

关注者

0

投票

0

评论


Carl Hajal 进行了评论,

评论Ticket automation and collaboration

Hello, 

In email side conversation, would it be possible to have an automatic link to the ticket in the signature of the email? 

Slack side conversations include a link to the case and the case number, wondering if that is possible for email side conversations. 

Additionally, would it be possible to use placeholders (ex: {{ticket.id}})  in email side conversations? or that's only possible with macros? 

查看评论 · 已于 2022年3月28日 发布 · Carl Hajal

0

关注者

1

投票

0

评论


Carl Hajal 进行了评论,

评论Ticket editor, assignee, and requestor

+1

On our end, if an agent mischaracterized a situation or new info came to light, we would like to be able to add it and change tags. 

查看评论 · 已于 2022年2月21日 发布 · Carl Hajal

0

关注者

4

投票

0

评论