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Nancy

已加入2022年5月09日

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最后活动2022年6月14日

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Nancy 进行了评论,

评论Suite basics

Thank you Hiedi Kysther! I'm wondering how user replies to a closed ticket since we didn't let closed ticket shown on user's end. Or did they just reply via the email? since our mobile SDK tickets will also send an auto email to user's email address just in case user doesn't notice the ticket update. Really appreciate your help!

Best,
Nancy

查看评论 · 已于 2022年6月14日 发布 · Nancy

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Hi Jennifer, just noticed that there's a Channel called: Closed Ticket. Could you help provide a bit more info on this? thanks!

查看评论 · 已于 2022年5月20日 发布 · Nancy

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评论Ticket customization

Thanks DJ!

 

Looks like we're only receiving this error message on 5/9, not sure if there's any change in the system or not, it's now resolved, thank you!

查看评论 · 已于 2022年5月11日 发布 · Nancy

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Nancy 进行了评论,

评论Ticket customization

Hi,

 

We just found out that there's an update on the ticket field/tag rule and it's really bothering us - we can no longer use slash (/) for our ticket tags. However, there are several tag we've been using for years which contain slash, removing the slash now will affect our data and make it really difficult for us to keep tracing certain tags.

 

Is there any way to rectify this or if we could setup something to make the system automatically recognizes the two tags (with slash or with out slash) as the same one? Thanks!!

查看评论 · 已于 2022年5月09日 编辑 · Nancy

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