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Support Agent Test
已加入2021年11月06日
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最后活动2021年11月06日
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的最新活动 Support Agent Test
Support Agent Test 进行了评论，
社区评论 Feedback - Ticketing system (Support)
+1 on this functionality. As another user shared, we would love the ability for end-users to escalate cases from their case center. Having some triggers to auto detect some keywords seems to be excessive, and customers should be given a chance to call in for an escalation when they think it is necessary.
@... Do you know if this has been taken into consideration, considering the amount of activity in the thread?
查看评论 · 已于 2021年11月06日 编辑 · Support Agent Test
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