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Katya Stefanova

已加入2021年11月12日

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最后活动2022年5月26日

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的最新活动 Katya Stefanova

Katya Stefanova 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

查看评论 · 已于 2022年5月26日 发布 · Katya Stefanova

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Katya Stefanova 进行了评论,

社区评论 Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

查看评论 · 已于 2021年12月07日 发布 · Katya Stefanova

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Katya Stefanova 进行了评论,

评论AI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

查看评论 · 已于 2021年12月03日 发布 · Katya Stefanova

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Katya Stefanova 进行了评论,

评论Ticket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

查看评论 · 已于 2021年12月02日 发布 · Katya Stefanova

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Katya Stefanova 进行了评论,

评论Using AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

查看评论 · 已于 2021年12月02日 发布 · Katya Stefanova

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Katya Stefanova 进行了评论,

评论Business rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

查看评论 · 已于 2021年11月12日 发布 · Katya Stefanova

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