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Jack D Williams

已加入2022年10月11日

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最后活动2023年7月12日

Zendesk Luminary

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的最新活动 Jack D Williams

Jack D Williams 进行了评论,

评论Setting up and managing community

Can you change the order of featured posts or change their titles as they appear on the home page?

查看评论 · 已于 2023年7月12日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

评论How to manage user access

Is there a way to see *who* suspended a user? And is it true that all of their community posts and comments get deleted once they are suspended?

查看评论 · 已于 2023年6月16日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

评论Customer management and profiles

@Jackie I think that's a common problem when using SSO. Or at least I recall that being mentioned somewhere in the past

查看评论 · 已于 2023年4月26日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

评论How to manage user access

What if we have no option but to use SSO? Our organization's names are all correct and certainly aren't "FirstName LastName" – it's really frustrating when a staff member replies to a user on the forum and their name isn't shown. Looks really unprofessional.

查看评论 · 已于 2023年3月14日 发布 · Jack D Williams

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Jack D Williams 创建了一个帖子,

帖子 Feedback - Community Forums (Gather)

 

Feature Request Summary: 

Please make it possible to set certain moderation rules for specific topics. I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

Description/Use Cases: 

We have our feature requests in a topic. Currently, the options are to have no moderation or to have every post and comment moderated.

It would be handy for things such as noticeboards and restricted areas of the forum, where the content needs moderating more to ensure quality.

Business impact of limitation or missing feature:

At the moment every post needs to be moderated, which is time consuming for us and also disappointing for our end users, as their comments and posts are not seen instantly and can delay the conversation.

 

已于 2023年3月14日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

评论Using the knowledge base in Help Center

Is it possible to set certain moderation rules for specific topics? I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

If not, this would be a great addition.

查看评论 · 已于 2023年3月10日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

评论Customer management and profiles

Is there a way to force users to choose a username? It's pretty tiring seeing "FirstName LastName" all over our help center and community.

查看评论 · 已于 2023年2月08日 发布 · Jack D Williams

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Jack D Williams 进行了评论,

社区评论 Feedback - Help Center (Guide)

This feature is a requirement for so many. Would be silly not to prioritize it. Imagine being able to simply drag and drop content from one section to another category....

查看评论 · 已于 2022年10月11日 编辑 · Jack D Williams

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