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Vivek Buthello

已加入2022年7月12日

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最后活动2024年2月12日

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的最新活动 Vivek Buthello

Vivek Buthello 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Why ZD subscribers are restricted from good features !! Are these only restricted for ZD and not to their clients !!!!

查看评论 · 已于 2024年2月12日 发布 · Vivek Buthello

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Vivek Buthello 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We get tickets for issues multiple clients but the concern/issue is related to same concern.

We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.

so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.

已于 2023年5月05日 发布 · Vivek Buthello

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Vivek Buthello 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

when we use Bot in Social media, When client DM it search DM text instead of offering Bot Flow.

已于 2022年7月26日 发布 · Vivek Buthello

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Vivek Buthello 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

As observed Zendesk Bot wont allows user to Jump on Top or beginning even when they communicating with Bot but it gives Start Over button if they search something not listed in Guide, so cant we get this start Over button in Designing option so where ever needed can add this and Just ask user to click on it. 
After raising request to agent it remains in same state till the time case is open is second drawback of Bot. Looking for immediate solution on this.

查看评论 · 已于 2022年7月12日 发布 · Vivek Buthello

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