Katrina Greeves

Felix Stubner We've received the same "Startindex" error as iQmetrix  We also have multiple languages to back up. Also running an Admin profile, with the app as an admin. Any ideas?

Is it possible to filter search results by label? 

e.g

Article 1 is labelled A
Article 2 is labelled B
Article 3 is labelled A C

I'd like to add a sidebar filter for each label. 

If I select filter A, I will only then see articles 1 and 3.

Agree with David Bjorgen this doesn't seem to be rare as we've also had escalating issues with this for the last month across both staff and end users. We have also heard from one of our partners that this also impacted their Zendesk account. 

Also agree with Chain Bridge Developers we also requested a cloudflare exception, but there's no confirmation, nor guidance about how to configure the user agent string or feedback on why our app is getting blocked to give us confidence in a solution. 

It makes sense Zendesk has control over the configuration of Cloudflare rules, and a quick check found a fun unresolved conversation in the Cloudflare community with the same issue. 

We've embedded ZD Guide into our app, but the more our users access it, the more the captcha appears! Clearly our app is triggering cloudflare, even though we use a standard Chrome user agent. We also use the web widget so we cannot disable "anyone can submit tickets" to remove the compulsory captcha.

We feel stuck on a solution, so would love to hear from other users if they have found a solution / workaround. 

From the Zendesk product side:
A. Is there any opportunity to look at the Zendesk challenge solve rate to help minimise the impact to real humans?

B. Is there any work planned to isolate cloudflare captcha to certain scenarios? e.g.

1. submitting a ticket (enable captcha on the ticket if anyone is allowed to submit a ticket)

2. viewing Guide (disable captcha - allow anyone to view guide using a validated browser / user agent)

3. use web widget (disable captcha - allow anyone to view guide using a validated browser / user agent)