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Laveeza Yasin's Avatar

Laveeza Yasin

已加入2023年5月26日

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最后活动2024年7月30日

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Laveeza Yasin 进行了评论,

社区评论 Feedback - Help Center (Guide)

I'd also like to UPVOTE as we've 4000+ articles in Knowledgebase and want the Agents to edit/publish new ones but permissions are restricted by 30 articles at a time which will take us an eternity to give permissions on 4000 articles. 


Zendesk, please consider adding this bulk action as soon as possible!
Thank you. 

查看评论 · 已于 2024年5月22日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

社区评论 Q&A - Help center and community

Thank you Ifra Saqlain for your response :)

查看评论 · 已于 2023年10月30日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

社区评论 Q&A - Help center and community

Hello!

I have almost the same inquiry as Ema's. 

When I upload the Hero image of the Help center in 1600x300 px size, it appears perfect on desktop view but becomes enlarged on mobile view and cuts out on Apple PC view. We also believe our customers use mobile devices rather than the desktop to open our website and order products. After research, I've come to know that to make the image adjustable and adaptable according to the screen size, we need to add a block of CSS in the main code. 

Can anyone please suggest to me what (block of code) to be added exactly to make the hero image of the help center/community banner/community page hero image adaptable according to the screen size whether mobile or desktop?
Ifra Saqlain

查看评论 · 已于 2023年10月26日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

评论How to customize the theme of the help center

Hello, everyone!

Has anyone tried using the "Help Center Manager" app. by "Swifteq" for arranging and moving articles on the Guide - Help Center page?

查看评论 · 已于 2023年6月13日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

评论Using the knowledge base in Help Center

Alright. Thank you!

查看评论 · 已于 2023年5月30日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

评论Using the knowledge base in Help Center

And the limit of articles in one sub-section?

 

查看评论 · 已于 2023年5月29日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

评论Using the knowledge base in Help Center

Arianne Batiles 

Isn't the limit to upload sections under one category 6 in Enterprise Plan? And 200 sub-sections in each section?

查看评论 · 已于 2023年5月29日 发布 · Laveeza Yasin

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Laveeza Yasin 进行了评论,

评论Using the knowledge base in Help Center

Hello! 

I wanted to ask how many articles can I move in the sections in total in the professional suite package. Is the number limited or not? Also, can I move sub-articles too along with the main articles? 

TIA.

查看评论 · 已于 2023年5月26日 编辑 · Laveeza Yasin

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