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Ryan Christian

已加入2023年2月21日

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最后活动2023年4月07日

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Ryan Christian 进行了评论,

评论Managing Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

查看评论 · 已于 2023年4月07日 发布 · Ryan Christian

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评论Managing Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

查看评论 · 已于 2023年2月21日 发布 · Ryan Christian

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