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Vladyslav Filonov
已加入2021年12月16日
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最后活动2022年3月23日
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的最新活动 Vladyslav Filonov
Vladyslav Filonov 进行了评论,
I dont want agents see errors in app window or console. But me as admin want to have oportunity to see logs with details (e.g. in Admin Center) in case of errors. Is there any opportunity for doing that?
查看评论 · 已于 2022年3月23日 编辑 · Vladyslav Filonov
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Vladyslav Filonov 创建了一个帖子,
I have custom application on the ticket page. It makes call on external api and shows some information. But i want to log errors that happen during that call. Is there any instruments in zendesk for doing this?
已于 2022年3月17日 发布 · Vladyslav Filonov
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Vladyslav Filonov 进行了评论,
Thank you, Tipene, i'll try to clarify what i want to implement.
There is a hosting where users can rent dedicated servers, bare metal servers etc (devices it the context of that hosting). I want let people to use help center to report about issues they meet using their devices. And i want that user can choose with which device he has problem so that agent could see this information in a ticket.
So i want to pull a list of user's devices from hosting using api and put them in ticket form in help center. For that i need somehow take user's email and make a request to api endpoint and then put user's devices in dropdown list.
查看评论 · 已于 2022年1月20日 编辑 · Vladyslav Filonov
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Vladyslav Filonov 进行了评论,
Hi, Tipene.
I want to have custom form in my help center. In this form i need to have drop down list with custom parameters depending on user's email (I will use the email to make request to external API to get information for my dropdown). Is it possible to do in zendesk?
查看评论 · 已于 2022年1月18日 发布 · Vladyslav Filonov
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Vladyslav Filonov 创建了一个帖子,
I want to add form in help center and i need it to have one dropdown list with dynamic data from different resource. Is it possible to do?
已于 2022年1月12日 编辑 · Vladyslav Filonov
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Vladyslav Filonov 创建了一个帖子,
I have an app in a ticket sidebar in which i get some data from an external api. I want to show small amount of this data in ticket sidebar and full version of the data in modal window. Is there any way to pass this data from this app to modal?
已于 2021年12月16日 发布 · Vladyslav Filonov
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