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Oren Ben-Ami

已加入2021年12月27日

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最后活动2023年3月02日

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Oren Ben-Ami 进行了评论,

评论Setting up Zendesk Guide

Hi,

I have a few questions if I enable Require sign in (and we plan to implement SSO):

  1. Will end users see our Help Center home page and click Sign in at the top right?
    Now, when I am signed into Zendesk as an admin and visit our Help Center, I see the home page, and I can click Sign in, but I don't have to fill out credentials; I am automatically signed in.
    Or will they receive our platform's SSO sign in page and be redirected to the Help Center?
  2. Will I be able to go into an individual article and select Everyone in Article Settings > Visible to so I can have that particular article open for everyone?
  3. Will Google Analytics still work when I password-protect our site?

I appreciate any help you can provide :) Thanks!

 

查看评论 · 已于 2022年12月14日 发布 · Oren Ben-Ami

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Oren Ben-Ami 进行了评论,

评论Working with articles in the knowledge base

I tried embedding a YouTube video with "Start at 8:55" for example, and it pastes in fine, but when the article is published, it is ignored and removed - it just starts at the start of the video. Is there a way to start at a certain point?

查看评论 · 已于 2021年12月27日 发布 · Oren Ben-Ami

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