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Justin Federico
已加入2022年8月16日
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最后活动2023年10月11日
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的最新活动 Justin Federico
Justin Federico 进行了评论,
Hi Lisa,
That EAP requires you to already have Agent Workspace enabled. Does the sandbox apply here? I would not enable this in prod unless this works as expected.
查看评论 · 已于 2023年10月10日 发布 · Justin Federico
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Justin Federico 进行了评论,
The text doesn't "disappear" but the issue is that you are preventing the agent from changing from "public" to "internal" on the fly. They would need to copy/paste the note or rewrite it.
The reverse order of the ticket comments is a dealbreaker for us. We would never use the Agent Workspace because of this change. This should be configurable. Another button does not resolve the issue.
You're changing the way that things have worked for years and what people are used to and calling it "better". The experience is not better and this is evident from the comments on this thread. If you fail to listen to your customers be prepared to lose them.
查看评论 · 已于 2023年10月10日 发布 · Justin Federico
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Justin Federico 进行了评论,
Is there a way to prevent the blocked tickets from showing up in the users' activities?
The user can see the blocked ticket in their activities and is given the option to create a follow-up ticket. In our configuration, this leads to the follow-up ticket being blocked as well.
Edit: This can be done by creating a "dummy" brand and assigning the tickets to that brand in the triggers.
查看评论 · 已于 2022年12月02日 编辑 · Justin Federico
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