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Everett Cavazos

已加入2022年3月18日

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最后活动2024年12月16日

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Everett Cavazos 进行了评论,

评论Security and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

查看评论 · 已于 2024年12月16日 发布 · Everett Cavazos

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评论Salesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

查看评论 · 已于 2024年10月28日 发布 · Everett Cavazos

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社区评论 Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

查看评论 · 已于 2022年3月24日 发布 · Everett Cavazos

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评论Web Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

查看评论 · 已于 2022年3月24日 发布 · Everett Cavazos

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社区评论 Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

查看评论 · 已于 2022年3月21日 发布 · Everett Cavazos

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评论Live chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

查看评论 · 已于 2022年3月18日 发布 · Everett Cavazos

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社区评论 Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

查看评论 · 已于 2022年3月18日 发布 · Everett Cavazos

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