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Sandra Campbell
已加入2022年10月21日
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最后活动2023年8月25日
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的最新活动 Sandra Campbell
Sandra Campbell 进行了评论,
hello,
despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?
thanks, Sandra
查看评论 · 已于 2023年8月25日 编辑 · Sandra Campbell
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Sandra Campbell 创建了一个帖子,
Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.
Can the Updated Date either be hidden from end users, or only show when the last public comment was added.
已于 2023年6月07日 发布 · Sandra Campbell
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Sandra Campbell 创建了一个帖子,
Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few.
已于 2023年5月31日 发布 · Sandra Campbell
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