最近搜索


没有最近搜索

Barry O'Connell's Avatar

Barry O'Connell

已加入2022年2月01日

·

最后活动2023年1月23日

关注

0

关注者

0

活动总数

20

投票

7

订阅

3

活动概览

的最新活动 Barry O'Connell

Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy. 

查看评论 · 已于 2023年1月23日 发布 · Barry O'Connell

0

关注者

8

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes Any update on this vital reporting function for call centers? 

查看评论 · 已于 2022年12月07日 发布 · Barry O'Connell

0

关注者

2

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the  planned implementation or is this just being kicked down the road as it has been since 2018? 

查看评论 · 已于 2022年10月13日 发布 · Barry O'Connell

0

关注者

2

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting. 

查看评论 · 已于 2022年10月06日 发布 · Barry O'Connell

0

关注者

6

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability. 

 

查看评论 · 已于 2022年9月27日 发布 · Barry O'Connell

0

关注者

3

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads????????? 

 

查看评论 · 已于 2022年9月22日 发布 · Barry O'Connell

0

关注者

4

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality. 

查看评论 · 已于 2022年8月23日 发布 · Barry O'Connell

0

关注者

4

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned. 

查看评论 · 已于 2022年7月21日 发布 · Barry O'Connell

0

关注者

2

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Any update on this? This is really a basic call centre metric which should already be available!  

查看评论 · 已于 2022年2月24日 发布 · Barry O'Connell

0

关注者

0

投票

0

评论


Barry O'Connell 进行了评论,

社区评论 Feedback - Voice (Talk)

Very useful function to have auto answer in place. Would like to see this expedited. 

查看评论 · 已于 2022年2月01日 发布 · Barry O'Connell

0

关注者

3

投票

0

评论