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Lupita Soto

已加入2021年12月09日

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最后活动2024年11月12日

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的最新活动 Lupita Soto

Lupita Soto 进行了评论,

社区评论 Q&A - Tickets and email

@Zendesk support team, was this ever fixed? The auto correct functionality is a CRUCIAL tool. If not fixed, why? We're ready to move to a different platform if this is not addressed asap. 

查看评论 · 已于 2024年11月12日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It's been almost a year. Any chance we can get this time saving small feature back ?

查看评论 · 已于 2024年1月30日 发布 · Lupita Soto

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Lupita Soto 创建了一个帖子,

帖子 Q&A - Talk and text

Does anyone know if there is a feature to enable Caller ID for incoming voicemails?

Thanks. 

已于 2023年6月20日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

查看评论 · 已于 2023年6月20日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

查看评论 · 已于 2023年2月16日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

评论Security and user access in Zendesk Support

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended' tickets. Where can I find that section? Thanks!

查看评论 · 已于 2021年12月23日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

评论Security and user access in Zendesk Support

Thanks, will give it a try!

查看评论 · 已于 2021年12月10日 发布 · Lupita Soto

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Lupita Soto 进行了评论,

评论Security and user access in Zendesk Support
Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the customer's email. They're sending the message from our App I think and when it arrives in Zendesk it goes to suspended because it has 'Cheers@poply.com' as the sender, that is our email. I hope this makes sense. Thanks for the help. 



查看评论 · 已于 2021年12月09日 发布 · Lupita Soto

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