最近搜索


没有最近搜索

Mustafa Saljoki's Avatar

Mustafa Saljoki

已加入2024年2月07日

·

最后活动2024年2月08日

关注

0

关注者

0

活动总数

4

投票

1

订阅

1

活动概览

的最新活动 Mustafa Saljoki

Mustafa Saljoki 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Many companies utilize boilerplate responses for handling repetitive questions and queries. These templates often include placeholders such as [PLACEHOLDER] or (XX USD). Unfortunately, there are instances where agents may overlook these placeholders, inadvertently sending incomplete or confusing messages to customers. Consequently, customers may feel frustrated and reach out to the company again for clarification. This not only reflects poorly on the company's customer service but also implies a lack of attention to detail on the part of the agent.

ZenDesk already offers a similar feature for managing attachments, as outlined in their support documentation:

https://support.zendesk.com/hc/en-us/articles/5710417631258-Why-do-I-receive-a-missing-attachment-notification-when-submitting-a-ticket-response

It would greatly benefit us if we could customize this feature with our own list of words to ensure accurate and consistent communication.

已于 2024年2月08日 发布 · Mustafa Saljoki

1

关注者

3

投票

2

评论


Mustafa Saljoki 进行了评论,

评论Attachments and CCs

Is there a way to modify this alert and add other words?

As an example, the macro uses a boiler plate which contains [PLACEHOLDER] to enter like a price or something that needs to be filled in manually. If the agent forgets to enter this, an alert similiar to that in the picture pops up and prevents the agent to send the mail to the customer.

I think this would be really helpful and can help ZenDesk users to prevent miscommunication.

查看评论 · 已于 2024年2月07日 发布 · Mustafa Saljoki

0

关注者

0

投票

0

评论