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Aleksandrs Galiullins
已加入2022年8月24日
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最后活动2024年10月02日
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的最新活动 Aleksandrs Galiullins
Aleksandrs Galiullins 进行了评论,
Currently, there is no option for adding attachment into community post, and we are aware of this feature request from our users as far as I understand right from this related discussion I have found here Attachments in Community.
In addition, I encourage you to leave your Voice there, as conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
查看评论 · 已于 2024年5月22日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
You can remove the mentioned text by updating the appropriate trigger called "Notify requester of new proactive ticket" which is responsible for proactive ticket notification. For reference "About the standard Support triggers".
查看评论 · 已于 2024年5月14日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
Unfortunately, there is no special placeholder for displaying user's or agent's name only in chat shortcuts as mentioned in this post:
"Can I create a shortcut in chat for only a visitor's first name".
查看评论 · 已于 2024年5月09日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
I'm afraid that it could not be removed or disabled, since it's a system designed functionality. However, I'd recommend for you to post a feature request to our Product Feedback forum here. Our Product Team reviews this forum regularly and it has inspired many of the enhancements we've made to Zendesk over the years.
查看评论 · 已于 2024年4月01日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
An agent should assign a ticket to themself for answering to Instagram Direct ticket by pressing "Take it" and "Submit" buttons there.
Only assigned agent can join to Instagram Direct conversation as mentioned in the related article: "Agents are unable to respond to an Instagram Direct message".
If an agent would like to go down to the next line in a message, please use "Shift+Enter", instead of pressing "Enter" button.
Regards
Aleksandrs
查看评论 · 已于 2024年4月01日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
If an incoming email was suspended with the reason "automated response email", it could be related to that there is a specific header in incoming email that cause the issue as described in this article about causes of suspension.
It is recommended that sender works with their IT/Email Admin and see if there is a specific header showing to automated email that can be removed from their email server side before it gets forwarded to Zendesk.
查看评论 · 已于 2024年4月01日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 进行了评论,
I was able to update organization fields as in your example/scenario, please see the attached screenshot as example.
Further clarification is needed in your use case, what type of the fields "org_1" and "org_2" (text, milti-line or drop-down) is used?
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I'm going to open a support ticket with you about your issue, where we can collobarate further.
查看评论 · 已于 2023年11月27日 发布 · Aleksandrs Galiullins
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Aleksandrs Galiullins 创建了一篇文章,
在此 Explore 配方中,您将了解如何创建报告,其中显示每个组织的平均工单数。
您需要什么
技能级别:初学者
所需时间:10 分钟
- Zendesk Explore Professional 或 Enterprise
- 编辑者或管理员权限(请参阅授予用户 Explore 访问权限)
- Zendesk Support 中的工单数据
如何在 Explore 中创建报告
- 在 Explore 中,单击报告图标 (
)。
- 在报告库中,单击新建报告。
- 在选择数据集页面上,单击 Support > Support - 工单,然后选择开始报告。报告生成器随即打开。
- 在指标面板中,单击添加。
- 在指标列表中,选择工单 > 工单和用户和组织 > 组织,然后选择应用。
- 单击刚添加的指标组织,将聚合器更改为 D_COUNT。
-
在右侧栏中,单击结果操作 (
) 菜单。
- 选择结果指标计算,然后选择添加新指标。
- 在名称字段中,为您的指标命名,例如工单(按组织)。
- 在公式字段中,输入或粘贴以下公式,以按组织显示工单:
Count(Tickets) / D_Count(Organizations)
- 单击添加,然后单击已打开菜单以外的任意位置。
- 单击可视化类型 (
) 菜单,然后选择表格。
有关更多信息,请参阅文章:使用 Explore 报告用户和组织数据。
已于 2024年11月04日 编辑 · Aleksandrs Galiullins
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