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Stephen Lee

已加入2022年1月28日

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最后活动2023年7月17日

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评论Measuring success

Colleen Hall - any comment on my inquiry?

Since it was 10 days ago that I posted the question with no answer, I've decided to move away from that format, and now I have individual SLA policies that all have standard next-reply time values.

Does the quoted text mean *only* "The first policy whose conditions are satisfied by the ticket is applied to the ticket?" Thereby, subsequent policies whose conditions are satisfied are ignored?

查看评论 · 已于 2023年6月26日 发布 · Stephen Lee

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