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T Ramarajan

已加入2022年4月12日

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最后活动2022年8月02日

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T Ramarajan 进行了评论，

社区评论 Feedback - Chat and Messaging (Chat)
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Any timeline on this please?

查看评论 · 已于 2022年7月08日 发布 · T Ramarajan

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社区评论 Feedback - Reporting and analytics (Explore)
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Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset

查看评论 · 已于 2022年6月05日 编辑 · T Ramarajan

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We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.

查看评论 · 已于 2022年6月05日 发布 · T Ramarajan

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T Ramarajan 进行了评论，

社区评论 Feedback - Ticketing system (Support)
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Feature Request Summary: 

CC / Followers Tags should be captured into the ticket

Description/Use Cases:

We are trying to prfioritize and create the triggers based on the CC / Followers Tags.

Business impact of limitation or missing feature:

To improve better experience for premium customers and reduce the escalation for Top most premium customers

 

查看评论 · 已于 2022年5月13日 发布 · T Ramarajan

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T Ramarajan 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
CC / Followers Tags not adding into the ticket
Refer the below ticket id

 

Your request (#10262323) has been updated. To add additional comments, reply to this email.

 

 

Jeffrey Reville (Zendesk Support)

Apr 21, 2022, 10:56 AM CDT

Hi Ramarajan,

Thank you for patiently waiting, I have received an update from one of our engineers we have tried our very best to achieve your desired workflow but this is something that we were not able to do so. 

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds.
 

 

已于 2022年4月21日 发布 · T Ramarajan

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社区评论 Feedback - Ticketing system (Support)
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It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.

查看评论 · 已于 2022年4月12日 发布 · T Ramarajan

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