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Regina Giuliani

已加入2022年2月15日

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最后活动2024年6月18日

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Regina Giuliani 进行了评论,

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+1

查看评论 · 已于 2024年4月09日 发布 · Regina Giuliani

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社区评论 Feedback - Ticketing system (Support)

+1 We could use this as well. 30 tickets to a page view and all the white space... very limited.

查看评论 · 已于 2024年3月20日 发布 · Regina Giuliani

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+1

查看评论 · 已于 2024年3月14日 发布 · Regina Giuliani

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社区评论 Feedback - Ticketing system (Support)

+1 WRO Jacuk-Zurak, Marta comment. We are pulling CSAT Star rating into a numeric field. We want to use a trigger to create a tag for the different star values so we can segment them in separate Views or not display in a View. We would love a way to be able to do this. Now we have agents open all survey reply tickets and use a Macro to tag the tickets. We'd love to have those tags set via a trigger so we can remove tickets from the work flow (tickets not needing to be touched or shown in the Views) and save resource(s) time.

查看评论 · 已于 2023年9月28日 发布 · Regina Giuliani

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Regina Giuliani 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is definitely a feature we need as well. The out of the box fields listed don't help our team at all. We would love to be able to modify the values and order.

查看评论 · 已于 2023年9月25日 发布 · Regina Giuliani

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社区评论 Feedback - Ticketing system (Support)

We have the same issue. We'd love to be able to append new values to a field via a csv upload.

查看评论 · 已于 2023年9月18日 发布 · Regina Giuliani

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评论Using Built by Zendesk apps

Has anyone run into an issue where certain users do not see the Ticket Field Manger settings? We're running into an issue where some of our agents are not see the fields as read-only or are seeing fields defined as hidden fields, while others are working correctly. What complicates the issue is this is only happening on our Sandbox. Everyone is working fine in the Production environment. I deleted the App from Sandbox and reinstalled it, but still spotty for some agents. Thoughts?

查看评论 · 已于 2023年9月14日 发布 · Regina Giuliani

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社区评论 Feedback - Ticketing system (Support)

This would be super helpful. We're using the Zendesk app called Ticket Field Manager to hide or make fields read-only today and it's working for us to some degree. We've created dummy groups so we can assign some agents, leadership and Admins to be able to see or edit those fields. We like the app because it also lets us hide values within a field. The issue we haven't solved for is when you have multiple forms. We can't have a field hidden on one form, but viewable on another.

查看评论 · 已于 2023年9月12日 发布 · Regina Giuliani

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社区评论 Feedback - Ticketing system (Support)

+1 Agree. It seems random when it pops up. 

查看评论 · 已于 2023年9月12日 发布 · Regina Giuliani

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评论Global security and user access

I agree with Troy. Admins should be able to mandate the use of 2FA and turn off the don't ask again for 30 days. That goes against our corporate security policy as well. 

查看评论 · 已于 2023年9月06日 编辑 · Regina Giuliani

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