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Lizzie Tran
已加入2023年4月24日
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最后活动2023年4月25日
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Lizzie Tran 进行了评论，
Hello Edwin Schukking! Here is the screenshot. I've circled the area where I think there should be an email, but currently can only see requester name, time zone, and language.
查看评论 · 已于 2023年4月25日 编辑 · Lizzie Tran
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Lizzie Tran 创建了一个帖子，
Zendesk recently changed their ticket interface, and now I can no longer find the requester email in the ticket anywhere. Formerly, it was located under "Customer Context" in the agent workspace area (the right sidebar). However, now when i pull that up, the requester email is not visible, and I cannot find it anywhere else in the ticket. I have to pull up the requester's entire ticket history, which is extremely inconvenient.
Is there a way to view the email within the ticket itself, or has this setting changed permanently?
已于 2023年4月24日 发布 · Lizzie Tran
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