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Dean

已加入2023年7月20日

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最后活动2025年1月20日

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社区评论Zendesk EAP - Custom Objects in Guide and Explore

Hi Ashwin Raju ,   Is this something which made the roadmap? Or could you advise of a work around?

Many Thanks, Dean

查看评论 · 已于 2025年1月20日 发布 · Dean

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Dean 创建了一个帖子,

帖子Zendesk EAP - Custom Objects in Guide and Explore

Hi All,

 

This feature is a game changer! thank you.

 

Our use case is to allow residents to log issues about public assets, i.e. lamp posts, benches, trees etc.

Given the public nature of the assets,  we don't press residents to create accounts and login first, and I've notice the Custom Objects are only available once a end-user has logged in, not while they are still anonymous.

Is this by design or am I doing something wrong? 
And if by design, Is anonymous access to Custom Objects on the roadmap and is there a timeline? 

 

Many Thanks 

Dean,

已于 2024年11月05日 发布 · Dean

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Dean 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Hi,

I have created a custom object (new not Legacy) and a custom lookup field to enable me to correctly select the object in a ticket in a 'support' web browser.

However when I view the ticket in the IOS support app the same field is not visible losing sight of important information to the ticket

Also, when creating a ticket via a 'guide' form, custom fields are available, but not of the type 'lookup'

Am I doing something wrong or when will this be released / made available?

Thanks

已于 2023年10月15日 发布 · Dean

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