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Ricardo Santos
已加入2022年2月03日
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最后活动2022年2月07日
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Ricardo Santos 进行了评论，
Thanks, I still can't see it though. I assume by 'search' you mean with your eyes.
I am using the API to create the ticket. I can see in the response body that `external_id` has been set. But I can't see the value in the Events view on the ticket.
Is it available to Zendesk Support plans?
查看评论 · 已于 2022年2月07日 发布 · Ricardo Santos
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Ricardo Santos 进行了评论，
Hi, I can't figure out how to view this external id on the ticket. It's been added successfully, I can see that in the API response.
I've read the linked https://support.zendesk.com/hc/en-us/articles/4408829602970-Viewing-all-events-of-a-ticket article but it doesn't mention how to view the external id.
Is it available to Zendesk Support plans?
查看评论 · 已于 2022年2月03日 发布 · Ricardo Santos
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