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Jeongah Seo
已加入2022年2月07日
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最后活动2022年3月27日
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的最新活动 Jeongah Seo
Jeongah Seo 进行了评论,
Dear Zendesk team,
Thank you for the answer first.
I thought I could add check boxes and combo boxes as customized templates, when I upgraded the package to the enterprise. Can I understand that HTML can do this, but it's not guaranteed?
I have one additional question. If I upgrade to the enterprise, I understand that customized template is available, but what kind of customization is available?
查看评论 · 已于 2022年3月27日 发布 · Jeongah Seo
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Jeongah Seo 进行了评论,
Dear Zendesk team,
I need a confirmation from your side regarding multi template.
Currently, I am using 'Professional' package for help center.
If I upgrade to enterprise, then is it possible to create a template with a check box and a combo box?
I want to insert a widget that can be selected by the user into the body of the article.
If possible, could you share the sample code?
查看评论 · 已于 2022年2月23日 发布 · Jeongah Seo
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Jeongah Seo 进行了评论,
Dear Zendesk Team,
I have a question about searching according to user rights(user segment).
I understand about view permission.
But I think this rule applies to searching and reading articles at the same time.
What I want to do is, when a user searches for an article using a keyword, the result list is shown to everyone, but when the article is clicked, the reading is restricted according to the user's authority.
Is it possible?
Then I am looking forward to hearing from you.
Jeongah Seo
查看评论 · 已于 2022年2月18日 发布 · Jeongah Seo
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Jeongah Seo 进行了评论,
Dear Zendesk team,
Sorry for the pressure, but could you answer my question above as soon as you can?
For me it is time sensitive.
Jeongah
查看评论 · 已于 2022年2月08日 发布 · Jeongah Seo
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Jeongah Seo 进行了评论,
Hello Zendesk team,
I am using 'Professional' Help Center.
And I would like to make several template according to property of article.
I intalled KC app and made an article with KCTemplate label.
But I can not select a template and can not open the KC app when I create new article.
I understood this can be applied to not only ticket system but also help center article.
Am I wrong?
Can the Help center template be added only through the theme?
Please find the pictures below.
查看评论 · 已于 2022年2月07日 发布 · Jeongah Seo
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