Denise Sehlmeyer

Question, what's the difference between 0 & 1 in the ‘Random’ Column? 

Would like to see this available either in Explore or by non admins (but only the Insights, not rest of Bot)  as our learning team needs this information so they can make updates to our help center articles. 

Would like to see this available either in Explore or by non admins (but only the Insights) portion, as our learning team needs this information so they can make updates to our help center articles. 

Barry,

I'll look for your email, as I know we have a skills section.  What I didn't see is ability to use the skills as a condition within Triggers per your "the ability to change skills on a ticket using a trigger" as being available now.  When I'm creating a new trigger and I try to find 'skills' within any of the conditions, it's not available.  I do see it under actions add/set/remove.  So will there be the ability to also use them as conditions within triggers?

Barry,

I see the ability to route tickets for messaging on our Sandbox and Production.  But I don't see 'the ability to change skills on a ticket using a trigger' on either our Sandbox or Production.  Can you elaborate on this how we can see this?

It would be nice if we were able to reorder the Agent status, so they don't have to scroll all the way to bottom for some statuses. 

I changed the color per the directions above and it still shows the default color on the side bar

I agree, This would be very helpful!

We had the same thing happen to us.  And due to it being only  a 'tiny warning' at the bottom and not going into suspended tickets,  it came in to our agent workspace where agents saw it.  Luckily our agents are well trained and notified us & security that this happened.  Would love to see the resolution requested above

Is this being rolled out to to all Enterprise users? if so when can we expect it?