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Finn Bazard Ferns
已加入2023年1月10日
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最后活动2024年5月07日
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的最新活动 Finn Bazard Ferns
Finn Bazard Ferns 进行了评论,
Hi Tetiana,
I am trying to count the number of tickets that have linked to guide or article, so that I can see how effective this is at reducing the overall ticket flow.
查看评论 · 已于 2023年4月24日 发布 · Finn Bazard Ferns
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Finn Bazard Ferns 进行了评论,
We have been using the linking of the tickets to the tickets to give users links to our articles, however D_COUNT(Linked article tickets) only shows a single ticket for the last month where I can see many more than this in our actual ticket. Does this function measure something different to tickets linked through the method shown above?
查看评论 · 已于 2023年4月24日 发布 · Finn Bazard Ferns
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Finn Bazard Ferns 进行了评论,
I have been trying to find the definition of different Click through Rates (CTRs) through the different channels. Web widget and Help desk seem pretty self explanatory, but the Agent Workspace CTR is giving a very low CTR to what I expected.
Does this CTR count through the number of tickets and count the number of times the knowledge base is accessed from tickets to determine the CTR.
OR
Does the CTR count the number of times that we link to the knowledge base through tickets and then count the number of times that these are used.
Any help would be appreciated.
Cheers,
Finn
查看评论 · 已于 2023年4月18日 发布 · Finn Bazard Ferns
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Finn Bazard Ferns 创建了一个帖子,
I have seen that there is the ability to assign the tags, but is there a way to assign a customer so there is easy consistency between the two platforms?
已于 2023年2月22日 发布 · Finn Bazard Ferns
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Finn Bazard Ferns 创建了一个帖子,
Currently we send out a CSAT form to our users when we close a ticket, however some users can send 10-15 tickets per day and we don't want to send that many CSAT forms to each users.
It would be good to make it so that the automation runs a max number of once per day per end user.
已于 2023年1月11日 发布 · Finn Bazard Ferns
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Finn Bazard Ferns 进行了评论,
Hi There,
I was wondering if there is a way to make sure that Automations only run once per day for a specific user. We are sending out CSAT forms for each time that a user submits a ticket, but some users end up sending in up to 10 tickets in a day, is there a way to limit so that the CSAT is only sent once?
Finn
查看评论 · 已于 2023年1月10日 发布 · Finn Bazard Ferns
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