最近搜索


没有最近搜索

Christy's Avatar

Christy

已加入2022年3月02日

·

最后活动2022年3月22日

关注

0

关注者

0

活动总数

9

投票

0

订阅

5

活动概览

的最新活动 Christy

Christy 进行了评论,

评论Multiple language support

Hi team,

I've tested with traditional Chinese content email (With English subject) and the user language wasn't able to detected as in Chinese. Please kindly advise.

查看评论 · 已于 2022年3月22日 发布 · Christy

0

关注者

0

投票

0

评论


Christy 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Even follow the below setup, the whatsapp messages still broadcast to all agents, not the specific group in the trigger actions

Meet ALL of the following conditions

  • Ticket is created
  • Brand is =
  • Channel is WhatsApp

Actions

Group is = 

查看评论 · 已于 2022年3月17日 发布 · Christy

0

关注者

0

投票

0

评论


Christy 进行了评论,

评论Live chat agent guide

Hi.

After migrating to the agent workspace, the shortcuts for chat is only available to start with input "/". May I know if it is possible to get the same approach as the classic chat that the shortcuts will shows if agents input the content of the shortcuts? Instead of starting every shortcuts with a "/"?

查看评论 · 已于 2022年3月08日 发布 · Christy

0

关注者

0

投票

0

评论


Christy 进行了评论,

评论Ticket management

Hi Team,

Just a suggestion on the status ordering.

Currently, in our view we have New>Open>Pending>On Hold>Solved. It will be great if we move On Hold after Open, so it should be Open>On Hold>Pending. It is normally we got lots of tickets pending for client's reply but serval on internal investigation. And mostly the On Hold tickets required agents proactively follow-up action. If the order is going after pending tickets, it's no way for the agent to easily check the ticket on the first page. The first page of the current view will be flooded with pending tickets most of the time

查看评论 · 已于 2022年3月02日 编辑 · Christy

0

关注者

1

投票

0

评论