Jennifer Hecht

We enabled Jira + Zendesk integration a few months back but neglected to add the "Zendesk Ticket IDs" and "Zendesk Ticket Count" fields in Jira until now. It seems to be working but we're running into a couple of issues: 

• These fields don't seem to populate in existing Jira tickets until the ticket is viewed, and it doesn't seem to work every time. I can't determine what is/isn't triggering the population.  
•  For tickets that have linked Zendesk tickets, but are moved to another Jira project, these fields aren't populating at all even though the Zendesk Link persists. Is this expected?