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Zsófia Spicze

已加入2022年2月21日

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最后活动2022年10月06日

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Zsófia Spicze 进行了评论,

评论Using help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

查看评论 · 已于 2022年10月06日 发布 · Zsófia Spicze

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Zsófia Spicze 进行了评论,

评论Working with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

查看评论 · 已于 2022年2月21日 发布 · Zsófia Spicze

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